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Sea Life Kelly Tarlton's
Help with making and changing bookings
Online Booking Help
What payment cards do you accept for an online booking?
I have received an error message when making a booking - what should I do?
I'm unsure if my booking has been successful - what do I do?
I may have two bookings, what do I do?
I've booked the wrong tickets, what do I do?
Tickets & Confirmations
Where do I go to collect my tickets?
I have booked my tickets, but not received an e-mail confirmation, what should I do?
I have purchased tickets for someone else, how do they collect their tickets?
What if I need to collect my tickets but I do not have the card I used to purchase?
Amending a booking
Can I cancel/refund my booking?
Can I change the date/time of my booking?
Can I add/remove tickets from my booking?
Can I make a provisional/tentative booking?