Booking Help

Online Booking Help

• What payment cards do you accept for an online booking?
• I have received an error message when making a booking - what should I do?
• I'm unsure if my booking has been successful - what do I do?
• I may have two bookings, what do I do?
• I've booked the wrong tickets, what do I do?

Tickets & Confirmations

• Where do I go to collect my tickets?
• I have booked my tickets, but not received an e-mail confirmation?
• I have purchased tickets for someone else, how do they collect their tickets?
• What if I need to collect my tickets but I do not have the card I used to purchase?

Amending a booking

• Can I cancel/refund my booking?
• Can I change the date/time of my booking?
• Can I add/remove tickets from my booking?
• Can I make a provisional/tentative booking?