Our guests have multiple channels to contact us should they need to for assistance with a booking, to discuss their recent visit or for help with a general enquiry. We recently launched our new Help Centre on our website here which has answers to all of our frequently asked questions and more. By typing your question into the search bar, you will find pages which may be relevant to your question.
We offer live chat (subject to availability) between 9am - 5pm.
When Live Chat is available, you will see a "Chat" button in the bottom corner of the screen when you are accessing our Help Centre.
Contact Us Form
To contact our Customer Services team regarding feedback from a recent visit, please use the link here and a member of our support team will be in contact to discuss your query further.
Please be advised that our Customer Care team is based in Sydney, Australia. You can call the team on (+612) 9333 9200 (Mon-Sun, 9am - 5pm AEST). Our Customer Care team can assist with general and ticketing enquiries, but are unable to take payment over the phone. If you are looking to enquire about a school or group booking, please reach out via email to firstname.lastname@example.org instead.