Some of our tickets or experiences require you to arrive at a specific time. If you miss your allocated time slot we will attempt to allow entry as soon as possible. This may mean waiting until the next available time slot.
If you have purchased an animal experience or Behind the Scenes tour we cannot guarantee entry or availability if you arrive late. Please be aware our tickets and experiences are non-refundable and non-transferable and therefore we advise you to arrive in advance of your allocated time.