Can I change the date/time of my booking? Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Please refer to the full ticket T&Cs link here. For further assistance, please contact us via Live Chat here. Related articles Can I contact you by Live Chat? How do I contact your Customer Services team? Can I cancel/refund my booking? Covid-19 – Information for Guests I have booked my tickets, but not received an e-mail confirmation, what should I do?